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Description
XAD Client for CRM Welcome to XAD Extension XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS. How does it work? - Go to the Chrome web store, search for the XAD keyword then add it to your chrome. - Login into XAD Extension with your individual call center account. - Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application. - Click on a phone number and make a call. - Make outgoing calls via the call - All your calls will automatically get logged and recorded in your XAD account. - More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout. ---------------------------------------------------------------------------------------------------- Change log v2.5.18 - Optimize extension. v2.5.17 - Optimize extension. - ZNS hotfix. v2.5.16 - Optimize extension. - ZNS Update. v2.5.15 - Fixed the "API Config/Profile Name is incorrect" display error when an agent logs in. - Fixed the issue where the call planning interface disappears when switching to Vietnamese. - Optimize extension. v2.5.14 - Optimize extension. - ZNS Update. - Fixed ticket creation bug. - Updated methods when new versions are available. v2.5.13 - Optimize extension. v2.5.12 - Optimize extension. v2.5.11 - Fix bug "Network error" - Optimize extension. - Tracking service worker v2.5.10 - Fix bug "Fetch to failed" v2.5.9 - Optimize extension. - Tracking service worker. v2.5.8 - Optimize extension. v2.5.7 - Update CSAT by queue and by agent. v2.5.6 - Update action call by CFONO/Softphone (Click2call) - Slow click call response speed v2.5.5 - Fix miss code when update click2call. v2.5.4 - Fix bug do not create a call log. v2.5.3 - Fix bug do not create a call log. - Fix bug session expired, automatically logout. v2.5.2 - Do not create a call log. - Session Expired, automatically logout. - Open multiple tickets at the same time. v2.5.1 - Do not create a call log. - Click2call to jump to another ticket. - Unable to send ZNS with 1 OA. v2.5.0.1 - Remove console debug error. - Fix error miss code send ZNS. - Fix the "Agent already logged in" error. - Fix ticket creation error. - Fix call log assignment error. - Synchronize agent status with the server. v2.5.0.0 - Fix bug login already logout session expried - Optimize code and interface of XAD v2.4.0.70 - Fix bugs login to XAD v2.4.0.7 - Fix bugs login to XAD but cannot unpause and receive calls. v2.4.0.6 - Fix bugs call from XAD ticket lost. - Fix bugs send ZNS Zalo to choose a template and input to field. v2.4.0.5 - Fix bugs token Salesforce has expired. - Fix bugs store log tracking. v2.4.0.4 - Fix bugs miss create tickets with option call out in Freshdesk. v2.4.0.3 - Fix bugs miss create ticket Freshdesk. v2.4.0.0 - Upgrade XAD extension system. - Upgrade to the latest version of SocketIO. - Integrate Webpack into the extension. v2.3.02.02 - Update some errors that arise for the calling feature via Zalo. v2.3.02.01 - Add a new feature to allow calling via Zalo. v2.3.01.13 - Update some new features for the Sales Console. v2.3.01.12 - Update call not sending a request to create ticket on FreshDesk. v2.3.01.11 - Fix error when logging in with the same extension number. v2.3.01.10 - Update more options when call ringing, create a case on Salesforce. v2.3.01.09 - Update and fix some issues related to the Ubuntu operating system. v2.3.01.08 - Fix click to call from Case Salesforce add call log to Case. v2.3.01.07 - Update to add automatic call log assignment for FreshSales. v2.3.01.06 - Update more modules for sending messages with Zalo (ZNS) Template. - Fix agent login error with previously configured CRM. - Fix the error of displaying the wrong message that the agent is already logged in. v2.3.01.05 - Update more customer information displayed on CRM Zendesk. - Fixed some bugs not showing call log in CRM FreshSales. v2.3.01.04 - Fixed some bugs related to multi-tab refresh. v2.3.01.03 - Fixed some bugs in modules sms. v2.3.01.02 - Fixed some bugs. v2.3.01.01 - Fixed some interface bugs. v2.2.12.21 - Update more English and Vietnamese languages. v2.2.11.10 - Updated feature to add call log manually when complete calls for FreshSales. - Updated feature when ending a call, automatically returning to the previously opened tab while in another tab. - Update feature on/off Transfer CSAT. v2.2.09.19 - Change get config from the file to the options page. v2.2.06.10 - Update manifest version 2 to manifest version 3. - Change the way to load Jquery and Socket IO in background.service worker. - Update the new interface for the extension.