Media
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Description
Real-time sound alerts for new Zendesk tickets. Night Shift, keyword filters, per-event sounds. Not affiliated with Zendesk. Zendesk Ticket Notifier provides instant, background-driven sound and visual alerts for new tickets, ensuring you never miss a priority case. Engineered for customer support teams, enterprise helpdesks, and high-pressure SOC analysts, it helps you maintain flawless response times and dominate your SLAs without tab fatigue. Key Features: • Proactive SLA Guardian: Tracks ticket due_at timestamps in real-time. Provides a dedicated "At-Risk" UI container with active countdowns and escalating, distinct warning and critical audio loops before breaches occur. • One-Click "Take It" Action: Triage incoming cases instantly. Claim unassigned tickets directly from your system notification banner or popup log card in a single click—no manual Zendesk tab routing required. • Tab-Free Background Engine: Powered by an optimized, MV3 credentialed service worker. Runs reliably in the background without requiring you to keep an active, pinned Zendesk tab open. • Smart Presence Gate: Seamlessly syncs with your workflow. Automatically drop into silent mode when you finish your shift and close your work environment, ensuring personal boundaries remain intact. • Centralized Obsidian UI: A gorgeous, dark-mode monitoring hub built with local, high-scannability assets and optimized vector stroke icons for clear visual alignment. • Privacy First: Architecture runs 100% locally using secure storage. No data collection, tracking, or external data transmission. Whether you're managing an intense Customer Success queue or a tier-1 Security Operations Center, this extension transforms passive alerting into real-time operational execution. Note: This extension is an independent tool developed for workspace efficiency and is not affiliated with or endorsed by Zendesk Inc.