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Description
Zendesk email tracker: See when customers open your ticket replies. Free read receipts, no signup, no API key required. Zendesk Email Tracker helps support agents see whether customers have opened ticket email replies directly in Chrome, with no extra accounts or paid tools. How it works Install the extension and open any ticket in Zendesk Agent Workspace. Keep "Track email opens" enabled in the popup. Send your reply as usual. When the customer opens the email, you'll see "Opened" in Recent Activity — usually within 30 seconds. Features ✓ Automatic email open tracking on Zendesk ticket replies ✓ Free forever — no subscription, no credit card ✓ No signup or API key required ✓ Per-ticket tracking toggle ✓ Sent, Seen, and Opened status with exact timestamps ✓ Team-wide tracking — all agents on your Zendesk subdomain see the same data ✓ Analytics dashboard: total tracked, total opens, opens this month ✓ Smart false-open filtering — ignores agent views inside Zendesk Who it's for Built for Zendesk support agents, team leads, and help desk managers who want visibility into whether replies are actually being read — without paying for Mailtrack, Yesware, or a Zendesk marketplace add-on. Privacy Email body content is never read or stored. When an email is sent, we log the tracking token, ticket ID, subject, and timestamp. When opened, we log timestamp, IP address, and User-Agent from the pixel request. Data is processed via Cloudflare and expires after 90 days. See our privacy policy for full details. What this extension does not do Does not access Gmail, Outlook, or non-Zendesk inboxes Does not guarantee 100% open accuracy (some email clients block images) Is not affiliated with or endorsed by Zendesk, Inc. Works with Zendesk Agent Workspace. Free, lightweight, and ready in under a minute.