Media
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Description
Customer support agent decision flow assistant FlowGuide helps support agents follow the right process while handling chats, cases, and calls. Instead of searching through SOP documents, memorizing every procedure, or switching between tools, agents can open guided decision flows directly in Chrome. Each flow walks them through the right steps with clear instructions, branching questions, notes, and ready-to-use response templates. For support teams, FlowGuide helps agents resolve tickets more consistently, onboard faster, and follow approved processes with less back-and-forth. It keeps guidance inside the browser tab where agents already work, so they can stay focused on the customer conversation. FlowGuide also includes hotkey-based template expansion. Agents can type a shortcut and instantly insert an approved reply without opening another document, switching tabs, or copy-pasting from a separate tool.