Media
6 items
Description
Capture screen recordings and network requests for IES troubleshooting and diagnostics Insight Engine is a browser extension that streamlines issue reporting for QuickBooks Online users. Instead of struggling to describe technical problems through lengthy support tickets, users can capture exactly what went wrong — visually and technically — in a single click. What It Does When a user encounters an issue, they simply click "Start Recording" in the extension. Insight Engine simultaneously captures a screen recording and logs the underlying network activity happening in the browser. Users can optionally narrate the issue using their microphone and use built-in annotation tools to highlight specific areas of the screen where something looks wrong or behaves unexpectedly. Once the recording is complete, the user can review the captured data before submitting it. The extension offers two options: send the data directly to the support team, or download it locally for manual upload later. Key Features -Screen Recording: Captures exactly what the user sees, removing ambiguity from issue reports. -Network Capture: Automatically logs API requests and responses during the recording session, providing the technical context needed for fast diagnosis. -Voice Narration (Optional): Users can talk through the steps they took and describe what they expected to happen, adding clarity without requiring written explanations. -On-Screen Annotations (Optional): Draw, highlight, or point to specific UI elements directly on the page to pinpoint where the issue occurred. -Review Before Sending: Users can review all captured data before submission, ensuring they are comfortable with what is being shared. -Local Download: Users can save recordings locally if they prefer to submit them at a later time. Why It Matters Describing software issues accurately is hard. Screenshots miss context, written descriptions are often vague, and replicating problems on demand is unreliable. Insight Engine bridges this gap by giving users a simple tool that captures the full picture — what they saw on screen and what happened under the hood — so issues can be understood and resolved faster. Permissions The extension requests only the permissions necessary for its functionality: -Access to the active tab to verify it is a supported page -Tab capture for screen recording -Microphone access for optional voice narration -Storage to persist recording state across sessions -Network request monitoring for API diagnostics -Download capability for local file saving Privacy and Security The extension only operates on supported QuickBooks Online pages. All data transmission is encrypted over HTTPS. No sensitive information is logged to the browser console. The extension does not collect or transmit data outside of an active recording session initiated by the user. Limits Maximum recording duration: 3 minutes Maximum upload size: 10 MB Insight Engine turns frustrating troubleshooting experiences into fast, clear, and actionable reports — helping users get the help they need without the usual back-and-forth.