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Description
This Chrome plugin enhances Yonyx platform, simplifying the experience for call center agents utilizing interactive decision trees. This Chrome plugin enhances the Yonyx platform, simplifying the experience for call center agents utilizing interactive decision trees. With this plugin, users unlock the ability to present step-by-step guidance in the browser side panel, which can be adjusted to their preference. This feature allows easy access to various browser-based applications like CRM, phone systems, or internal tools while simultaneously following business process guidance. This plugin also facilitates retrieval of data from specific fields in third-party apps resulting in a seamless and productive call experience.