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Description
Required to utilize the IT service features on your desktop computer with the applications USU Smart Alert and USU Knowledge Center Your IT service desk is the central point of contact for users with technical problems and IT-related questions. Users want a convenient way to solve their IT inquiries. Whether a help request is made via a ticket, email, or through self-service, your IT services should deliver a top quality service experience designed to improve cost efficiencies. Proactive alerts help you to send IT information to all affected users in a pop-up and significantly reduce IT service requests during incidents.