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Description
Support Coach AI helps customer-support agents send better replies — in real time, right inside your help desk. As you type,… Support Coach AI helps customer-support agents send better replies — in real time, right inside your help desk. As you type, Support Coach quietly analyzes your draft and flags replies that could damage the customer relationship: dismissive language, missing empathy, blame, vague next steps, and more. When it detects a risk, it suggests a complete, ready-to-send rewrite — so every reply goes out clear, warm, and on-brand. THREE LAYERS OF COACHING • Instant check — local, rule-based feedback the moment you start typing (no AI cost, no lag) • AI coaching card — after a short pause, AI rewrites the whole reply to match your company's tone • Pre-send review — click "Check before sending" to score the reply across 8 dimensions and get a polished version WHY TEAMS USE IT • Prevent bad replies before the customer ever sees them • Onboard new agents faster with in-the-moment coaching • Keep tone consistent across the whole team • Managers get a weekly summary of coaching activity WORKS WITH Zoho SalesIQ, Zendesk, and Intercom. More platforms coming soon. GETTING STARTED Install the extension, then start your 14-day free trial at supportcoach.io — no credit card required. Your drafts are processed securely to generate coaching and are not stored. See our privacy policy at supportcoach.io/privacy.