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Description
Amplify Agent Productivity and Personalize Customer Experience with HubSpot Smart CTI Connector from NovelVox Make customer service agents more productive and customer interactions more delightful with HubSpot Smart CTI Connector. Free up your agents from manually fetching caller information from HubSpot CRM during live interactions. Connect your existing phone systems with HubSpot to equip agents with key call controls and valuable caller information on a single, integrated interface - powered by HubSpot Smart CTI Connector. Key Features: -Embedded call and Agent states -Integrated call disposition/wrap-up/notes -CRM screen pop -Click to Dial -Automated Call Logging Additional Integrations - -Custom screen pop workflows -Supervisor monitoring capabilities within the CTI gadget -Agent Dashboard -Case Management]