Media
1 item
Description
Instant sound notifications when Zendesk auto-assigns tickets to you. Never miss a new ticket again. Are you a support agent who keeps Zendesk open in a background tab all day? You've probably missed auto-assigned tickets because Zendesk opens them silently — no sound, no desktop notification, nothing. ZenAlert fixes that. The moment Zendesk auto-assigns a ticket and opens it, ZenAlert plays a crisp audio notification so you know instantly — even if you're focused on another screen or application. ───────────────────────────────── HOW IT WORKS ───────────────────────────────── Zendesk is a single-page app. When a ticket is auto-assigned to you, it silently changes the browser URL to that ticket. ZenAlert watches for exactly that URL change and triggers a sound — no polling servers, no account access, no data sent anywhere. ───────────────────────────────── FEATURES ───────────────────────────────── • Instant audio alert — plays within a fraction of a second of ticket opening • 4 built-in sounds — Chime, Bell, Ping, and Alert — preview each before choosing • Volume control — set it to a level that cuts through without startling you • Smart detection mode — only alerts on auto-assigned tickets arriving from queue/filter pages, so manually clicking tickets won't trigger noise • Works across all Zendesk instances — any *.zendesk.com subdomain • Lightweight — no background servers, no tracking, no external requests ───────────────────────────────── PERFECT FOR ───────────────────────────────── • Customer support agents using Zendesk's auto-assignment or round-robin routing • Teams working across multiple monitors or apps • Anyone who has ever returned to their desk to find 3 unanswered tickets waiting ───────────────────────────────── PRIVACY ───────────────────────────────── ZenAlert does not collect, store, or transmit any data. It only reads the current tab URL to detect ticket navigation — nothing more. Your Zendesk data stays entirely in your browser. Permissions used: • Storage — saves your volume and sound preferences locally • Tabs — reads the active tab URL to show your Zendesk domain in the popup