Media
3 items
Description
Voicemail scrubber, download, Customer History, and Call Now tools for Service Fusion and TotalFSM. Service Fusion Voicemail Tools by FETCo enhances the Service Fusion call center experience by adding productivity tools directly to the voicemail interface. Features include: • Voicemail Scrubber (Call Center and Call Logs Pages) Quickly navigate voicemail recordings using an interactive playback scrubber. • Skip Forward / Back Controls (Call Center and Call Logs Pages) Move through voicemail messages faster with convenient skip controls. • Download Voicemail (Call Center and Call Logs Pages) Save voicemail recordings locally when needed for documentation, follow-up, or internal review. • Customer History Button (Call Center Page, Incoming and Outgoing Call Popups) Open the corresponding customer history page directly from a voicemail conversation. • Call Now Button (Call Center Page) Initiate outbound calls directly from voicemail conversations without manually entering phone numbers. Designed for Service Fusion users who handle customer communications, voicemail management, scheduling, and service follow-up activities. Privacy: This extension operates entirely within the user's browser and does not collect, transmit, store, sell, or share customer data, voicemail recordings, phone numbers, or personal information. 15-Day Free Trial Commercial licensing will be available through FETCo. Developed and maintained by FETCo. Updates and compatibility improvements are provided regularly as supported platforms evolve. Version 1.2.0 -Added free trial period for new users -Added license activation system -Added in-app activation banner -General stability improvements Version 1.2.1 -Fixed trial activation banner display issues on Service Fusion and TotalFSM pages. -Improved banner positioning and compatibility across supported environments. Version 1.2.2 -Added trial licensing system for new users. -Improved license banner placement throughout Service Fusion. -Banner now automatically hides when viewing Photos and Documents to prevent interference with viewer controls. -Improved trial tracking reliability across extension reinstalls. -General stability and usability improvements. Version 1.2.3 Bug fixes and compatibility improvements. Fixed an issue preventing the Voicemail Scrubber from appearing in the TotalFSM Call Center.