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Description
OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk integration. This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. Zendesk users can take advantage of automatic ticket generation with caller identifying information. To use this plugin, you MUST be an OnSIP CUSTOMER. Features 1. Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant call 2. Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable) 3. Zendesk Integration: Auto generates tickets with enhanced caller ID OnSIP Call Assistant Instructions: 1. You must be an OnSIP (www.onsip.com) customer to use this plugin. 2. Download the extension. 3. Single-click on the extension's icon to toggle the extension ON or OFF 4. In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the "Settings" page where you can enter your SIP address and password. 5. At the top of the browser, confirm to allow browser pop-up notifications. Otherwise, you will not receive Caller ID popups. 6. After installing the extension, all phone numbers on the pages you visit will be converted into links, which will initiate a phone call when you click them. A phone number link will be easily recognizable by the phone icon, which will appear when you hover your mouse over it. OnSIP Call Assistant with Zendesk Instructions: 1. If you have a Zendesk account, go back to the Options menu. (In Chrome, select Window > Extensions > Find OnSIP Call Assistant > Options. Or, right click on the Call Assistant icon in the top right hand corner of your browser and select 'Options') 2. Select the Applications Integrations dropdown and choose Zendesk Integration. 3. Enter your Zendesk URL, Zendesk Email Account, Zendesk API token in the appropriate fields. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip. 4. Once you have entered the appropriate fields, click Save. 5. Now, all inbound calls will auto-generate a ticket with caller identification info. The ticket will be assigned to the agent (you) who answered the call and opened in the agent's (your) portal Visit our Zendesk Integration page at https://info.onsip.com/zendesk for a video demo.