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Description
AI copilot for customer support that helps agents reply and resolve issues faster. Charmedly – AI-Powered Response Suggestions for Customer Support Teams Charmedly is an AI co-pilot for customer experience teams. It delivers real-time, context-aware response suggestions drawn from your company's knowledge base, right inside your browser, so your agents always know exactly what to say. Built for small and growing businesses managing customer conversations on WhatsApp, Instagram DMs, and web chat, Charmedly helps your team respond faster, stay on-brand, and never miss the right answer. The problem with customer support today Your customers expect fast, accurate, helpful responses — every single time. But your agents are juggling multiple conversations at once, switching between tabs, hunting through FAQs and policy documents, and still trying to sound warm and human while doing it. The result? Slow response times. Inconsistent messaging. Agent burnout. And customers who feel like they're talking to someone who doesn't quite know your business. Most support tools try to solve this by replacing your agents with bots. Charmedly takes a different approach. Meet your team's AI co-pilot Charmedly doesn't replace your agents — it makes them exceptional. When a customer message comes in, Charmedly reads the context and instantly surfaces the most relevant, accurate response suggestions pulled directly from your company's knowledge base. Your agent reviews the suggestion, personalises it if needed, and sends. The whole process takes seconds. Think of it as giving every agent on your team the knowledge of your best agent — always available, always consistent, never tired. What Charmedly does → Real-time response suggestions — As soon as a message lands, Charmedly generates contextually relevant reply options so your agents spend less time thinking and more time connecting. → Knowledge base integration — Charmedly learns from your FAQs, product documentation, policy documents, and brand guidelines. Every suggestion is grounded in your information, not generic AI outputs. → Human-in-the-loop by design — Agents review, edit, and approve every response before it goes to the customer. You stay in control. Quality never slips. → Works inside your existing tools — Charmedly runs as a Chrome extension, sitting quietly inside the tools your team already uses. No new tabs. No workflow disruption. No steep learning curves. → Consistent brand voice — Every suggestion reflects your tone, your language, and your standards. Whether it's your newest hire or your most senior agent, the customer always gets the same quality of response. → Multi-channel support — Built for the channels where African and emerging market businesses actually operate: WhatsApp Web, Instagram DMs, and web-based chat platforms. Who Charmedly is built for Customer support agents — Stop hunting for answers. Charmedly surfaces the right response in real time, so you can focus on the conversation, not the search. CX team managers — Maintain quality and consistency across your entire team without micromanaging every interaction. Set the knowledge base, trust the process. Founders and small business owners — Running support yourself or with a small team? Charmedly helps you punch above your weight, delivering enterprise-grade consistency without the enterprise headcount. Growing businesses — As your team scales, Charmedly scales with you. Onboard new agents faster, reduce training time, and maintain your standard of service even as volume increases. Why Charmedly is different There are plenty of AI tools that promise to transform customer support. Most of them either replace the human entirely (and lose the warmth your customers actually value), or bolt AI onto an existing helpdesk that your team was never truly excited to use. Charmedly is built differently — from the ground up for small and growing teams who care deeply about their customer relationships, operate across messaging channels, and need AI that works with their people, not around them. We believe the best customer experience is still a human one. Charmedly just makes that human faster, smarter, and more consistent. Privacy and data Charmedly is built with your data security in mind. Your company knowledge base is your own — Charmedly uses it to power suggestions and nothing else. We do not sell your data, share it with third parties, or use your customer conversations to train models without your consent. Getting started 1. Install the Charmedly Chrome extension 2. Connect your knowledge base (FAQs, documents, product guides) 3. Open WhatsApp Web or your preferred messaging platform 4. Watch real-time suggestions appear as customer messages come in 5. Review, personalise, and send — in seconds Plans Charmedly offers a free tier so you can explore the product before committing. Built for the way business actually happens Customer experience is the last true competitive advantage. In a world where products can be copied and prices can be matched, how you make your customers feel is what keeps them coming back. Charmedly exists to make that feeling scalable — without sacrificing the human touch that makes it real. Charmedly. Know exactly what to say.