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Description
Live AI suggestions for 3CX contact-center agents. Real-time dual-side transcripts and KB-grounded answers. AISA Whispar listens to your live 3CX phone calls and gives the agent ready-to-read suggestions in real time — answers, offers, escalation cues, and clarifying questions, all grounded in your company's knowledge base. WHAT IT DOES • Live dual-channel transcript — see both the agent's and the customer's side of the call as it happens • AI suggestions appear within seconds of an utterance, surfaced as colored cards (Answer, Offer, Clarify, Escalate) • Knowledge-base chat in the side panel — ask quick questions without leaving the 3CX tab • Floating overlay docked on the 3CX page, draggable, collapsible to a small pill WHO IT'S FOR Contact-center agents and supervisors using the 3CX Web Client. Your organization's admin signs you in with a company account, then it just works on every call. HOW IT WORKS When you pick up a 3CX call, the extension hooks into the same WebRTC audio the browser is already playing, tags each side correctly, and streams it to AISA's transcription and suggestion pipeline. Suggestions come back over the same connection. When the call ends, audio capture stops. PRIVACY • Audio is processed live and is not stored after the call ends. • Transcripts and suggestions are kept under your organization's account for review. • Sign-in uses your company's AISA account — no third-party identity. • Full policy: https://aisaenterprise.com/privacy/whispar CONFIGURATION Your administrator provides: - Company sign-in credentials - 3CX Web Client URL (Altbank, MacTay, and other 3CX-hosted instances supported) - Knowledge-base content (uploaded by admin through the web dashboard) Need access? Contact your AISA Enterprise representative.