SupportUtils - Gmail Support Ticketing

Description

Turn Gmail into a shared support inbox. Assign emails, track status, and see who's on what - without leaving Gmail. SupportUtils turns your team's Gmail into a lightweight customer support ticket system - no new tool to adopt, no forwarding mail to an external helpdesk. WHAT IT DOES • Adds a Support tab directly inside Gmail that shows every email sent to your support address • Assign any thread to a teammate and set its status (Open, In Progress, Resolved) • Changes sync to your whole team in real time - everyone sees the same state instantly • Leave internal notes on a thread that only your team can see • A team dashboard at supportutils.com shows workload, response analytics, and performance over time WHO IT'S FOR Small teams who run customer support out of a shared Gmail address (support@, help@, hello@) and keep losing track of who is handling what. If you've ever replied to a customer twice - or not at all - because two people were working the same inbox, SupportUtils fixes that. WHY IT'S DIFFERENT Your email never leaves Gmail. SupportUtils only syncs the ticket metadata your team creates - thread status, assignee, and notes. We never read, store, or transmit the content of your emails. See our privacy policy: https://supportutils.com/privacy GETTING STARTED 1. Install the extension 2. Sign in with Google at supportutils.com and create your organization 3. Invite your teammates 4. Open Gmail - your Support tab is ready PRICING Free to install and try. Team plans are $12/user/month (or $120/user/year) - see supportutils.com for details.

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