Media
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Description
Extension to send call recordings to Ender Turing call analytics The Ender Turing Call Recorder extension enables organizations to capture stereo WebRTC call audio directly in the agent’s browser when their call-center or CRM provider does not supply built-in stereo call recordings. This extension is used exclusively by companies that have an active Ender Turing subscription and account. It works on approved call-handling or CRM domains defined by the organization and does not interact with any other websites. Key Features • Detects active WebRTC voice calls inside supported CRM or call-center platforms • Records high-quality stereo audio directly in the browser • Securely sends recordings to the organization’s Ender Turing environment for: - Speech analytics - Quality monitoring - Compliance auditing - Customer insights • Automatically links recordings to the correct agent after login • Operates only on authorized domains configured by the customer Privacy & Security • The extension does not collect or store any personal data. • It does not access browsing history, page content, or user activity outside approved domains. • Audio is recorded only when an active call is detected on an authorized call-center page and only for business use by the organization. • All audio is handled according to the organization’s Ender Turing account settings and infrastructure. Who Is This For? This extension is intended for organizations using Ender Turing for call analytics and who need a secure, reliable way to capture browser-based stereo call audio when native call recording is not provided by their telephony or CRM system.
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