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Description
Adds NV CALL button in FrontApp Contact Details and integrates with CTI. Empower customer service agents with enhanced productivity and personalized customer interactions through the Zoom–Front Smart CTI Connector from NovelVox. Eliminate the need for agents to manually search for customer details during live calls. This connector seamlessly integrates Zoom Phone / Zoom Contact Center with Front, giving agents real-time caller information and full call controls inside a single unified interface. Agents can answer calls, manage telephony functions, instantly view caller details, and handle multi-match or new contact creation—all without leaving Front, ensuring faster resolutions and more consistent customer experiences.