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Description
RingCentral RingCX for NetSuite The RingCX for NetSuite app provides seamless integration between NetSuite and your RingCX contact center. It offers the following features: Omnichannel customer engagement - Handle inbound voice calls, live chat interactions, and more directly from your account within NetSuite - Give your agents a complete view of the customer journey so they can serve customers better Tight integration with your NetSuite CRM data - Quickly identify customers for personalized experiences - Easily create new tickets or update existing ones for faster after-contact work Easy to deploy and use - Prebuilt integration to deploy in hours, not weeks - Use your browser on any platform (Windows®, Mac®), no software installation is needed Guides: - https://support.ringcentral.com/article-v2/installing-and-setting-up-ringcx-for-netsuite-for-admins.html?brand=RingCentral&product=RingCX&language=en_US - https://support.ringcentral.com/article-v2/using-ringcx-for-netsuite-as-an-agent.html?brand=RingCentral&product=RingCX&language=en_US article-v2