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Description
Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly… Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers. Its capabilities include: 1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference. 2. Automatic Recommendations: Real-time suggested responses and next best actions. 3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases. 4. Automation & RPA: Automates backend tasks directly from the conversation. 5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions. 6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library. 7. Translation: Translates conversations in real-time in several languages.