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Description
CRM Connect links your CRM to Dstny Cloud PBX to show customer details on incoming and outgoing calls. Dstny Crm Connect is a lookup service, which can integrate your telephony with most common CRM and ticketing systems. WHY CRM CONNECT? • CRM Connect enables the customer to connect their CRM system to their Dstny Cloud PBX and display customer information on incoming and outgoing calls. • By enabling this, the user receives relevant CRM information at the right time, enabling them to improve the customer experience and simply their everyday lives. WHAT IS CRM CONNECT? • CRM Connect is server-side and support the most used ERP’s and CRM’s in the market. The information is then rendered in a Chrome plug-in (and will later be available in our mobile apps and in ConnectMe). • CRM Connect also enables the service provider to easily create custom CRM connectors to tailor to specific customer and niche market needs. • With CRM Connect, one can also create custom buttons (such as opening customer cards, creating new tickets) and embed webcontent directly in the CRM Connect interface.