CallSteer AI - Real-Time Call Coaching
callsteer.ai · Workflow & Planning
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Description
Real-time AI call coaching. Intelligent nudges help reps handle objections, de-escalate, and close deals. CallSteer AI gives your phone reps a real-time coaching assistant that listens to live calls and delivers intelligent suggestions the moment they're needed. HOW IT WORKS 1. Install the extension and log in with your company code 2. Start a call in your browser (works with any web-based dialer) 3. CallSteer listens to both sides of the conversation in real time 4. When it detects an objection, question, or critical moment — a coaching nudge appears on screen 5. Your rep delivers the right response without missing a beat THREE MODULES, ONE PLATFORM Sales (The Closer) — Objection handling powered by your company's competitive intel — Buy signal detection that tells reps exactly when and how to close — Persistence tracking that knows when to push and when to back off Customer Service (The Guardian) — Social engineering and fraud detection to protect your customers — Policy surfacing so agents never guess at the answer — De-escalation coaching that turns angry callers into loyal ones Tech Support (The Resolver) — Knowledge base articles surfaced the moment a problem is described — Guided troubleshooting with specific steps, not generic advice — Smart escalation that knows when Tier 2 is needed WHY CALLSTEER? — Every rep performs like your best rep — Company knowledge, competitive intel, and proven responses on screen instantly — No training lag — new hires ramp in days, not months — Learns from your team: winning responses auto-promote across all reps YOUR DATA STAYS YOURS — Audio is transcribed in real time and never stored — No call recordings — All coaching is generated from your company's own knowledge base and DNA profile BUILT FOR TEAMS — Works with any browser-based phone system (RingCentral, Dialpad, Aircall, Five9, and more) — Admin dashboard for managers to customize coaching playbooks — Knowledge base upload (files, URLs, or import from Gong) — Rep performance tracking and adoption analytics GETTING STARTED CallSteer is currently available by invitation only. Visit callsteer.ai/pricing to apply for Founding Partner access. Our team runs a white-glove onboarding session to configure your company's AI coaching profile. Your best rep can't be on every call. CallSteer can.