PCI Pal Agent Assist Session Code to Talkdesk
Unknown author · Workflow & Planning
Description
This extension is used to detect a new PCI Pal Agent assist iframe's session code and provide it to Talkdesk while on a call. If you are actively on a Talkdesk call and a PCI Pal Agent Assist iframe loads, the four digit session pin will be entered into Talkdesk's keypad without user interaction. This is done using simulated mouse clicks on Talkdesk's Keypad. Disclaimer: This was built based on the UI of both systems as of 2023.02.03 and I have not control nor direct ties with either party so this extension may break if either party makes any changes.