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Description
Work faster in Zendesk: reuse your workspace for ticket links, close tabs, bookmark tickets, keep notes, copy IDs and undo sends. Zendesk Plus is a productivity extension for Zendesk support agents. It adds a close-all-tabs button to clear your workspace instantly, a starred tickets dock to bookmark important tickets, and a personal notes feature to keep private thoughts on any ticket — all without leaving the Zendesk interface. New in 2.9.0: Reuse Workspace. Open ticket links in your existing Zendesk workspace instead of creating duplicate browser tabs. Links stay within the same Zendesk account. A duplicate browser tab closes only after the ticket is confirmed open in the original workspace and the new tab has no unsaved work. This feature does not request access to additional websites and can be disabled from the extension popup. It also keeps a recently viewed tickets list of the last 20 tickets you opened, so you can recover one you closed by mistake. A one-click Copy Ticket ID button (Shift+click for the full URL) makes sharing ticket references fast. And Undo Send gives you a short window to cancel an outgoing reply before it's sent, in case you catch a mistake right after hitting send. Everything runs locally in your browser — no data is collected, stored remotely, or shared with third parties.