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Description
Real-time AI assistant for SIP calls with transcription and intelligent suggestions CXMind Copilot transforms your Chrome browser into an AI-powered call center workstation. Designed for contact center agents, sales teams, and support staff, it provides real-time intelligence during every call — right inside Chrome's side panel. 🎙️ REAL-TIME TRANSCRIPTION Live speech-to-text transcription during calls. Never miss a word — focus on the conversation while CXMind captures everything. 🧠 AI-POWERED SUGGESTIONS Get intelligent response recommendations based on conversation context. When a customer asks about pricing, refund policies, or technical issues, relevant scripts and knowledge base articles appear instantly. 📋 SOP GUIDANCE Automated Standard Operating Procedure guidance during calls. Step-by-step instructions appear based on call type, ensuring compliance and consistency across your team. ☎️ CLICK-TO-CALL Automatically detects phone numbers on any webpage. One click to dial — works with LinkedIn, Google Maps, CRM pages, and more. 🔧 AGENT TOOLKIT A powerful floating toolbox built for speed: • KB Search — Search your knowledge base without leaving the call • Wrap-up Queue — Auto-generated post-call tasks with AI summaries • AI Drafts — One-click copy for tickets, callbacks, and follow-up emails • Messages — Internal coaching and team chat, separate from customer view 💬 OMNI-CHANNEL SUPPORT Handle voice calls and chat conversations in one unified interface. Switch between channels seamlessly with conversation preview and smart routing. 📊 PERFORMANCE DASHBOARD Track your daily call metrics, talk time, and AI-assisted scores at a glance. 🔒 PRIVACY & SECURITY • On-device processing for sensitive data (PII redaction) • Secure WebSocket connection to your CXMind server • No data shared with third parties • Enterprise-grade authentication (OAuth 2.0) ⚡ QUICK SETUP 1. Install the extension 2. Enter your CXMind server URL 3. Log in with your agent credentials 4. Start taking calls with AI assistance REQUIREMENTS • A CXMind server instance (self-hosted or cloud) • Agent account with valid credentials • Chrome 120+ recommended PERFECT FOR • Call center agents & supervisors • Inside sales teams • Customer support representatives • Help desk operators • Any team using SIP-based phone systems Built by SonicWell — empowering contact centers with AI intelligence.