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Description
Initiate calls directly from contact pages, trigger search on inbound call, and log call activity upon completion of call. NUSO Contact Center for Chrome enables contact center agents and business professionals to initiate phone calls directly from any web page with a single click. The extension automatically detects phone numbers on web pages and converts them into clickable call links, connecting through your NUSO Contact Center platform. It supports international phone number formats across US, Canada, UK, and Australian numbering standards. Key capabilities: Click-to-Dial — Phone numbers on any web page become clickable links that initiate calls through your NUSO Contact Center. Real-Time Agent Status — A color-coded badge indicator shows your current status including Available, Unavailable, On Call, Hold, and Wrap states. NetSuite CRM Integration — For NetSuite users, inbound calls automatically trigger a contact search, and call activity logging is streamlined with pre-populated call records upon wrap-up. Generic Mode — Works on any website without CRM integration for simple click-to-dial functionality. Easy Configuration — Connect to your NUSO Contact Center site with your agent credentials through a simple settings page. Requirements: An active NUSO Contact Center account is required. Contact your administrator for site name and credentials.